Refund And Returns Policy
Refund and Returns Policy for IslandHerbz.com (as of July 19, 2024):
Refund & Returns Policy
Effective Date: July 19, 2024
At Island Herbz, we stand behind the quality of our products and want you to feel confident in your purchase. This policy explains your rights regarding cancellations, returns, and refunds.
1. Order Cancellation
Orders may be canceled within 30 days of delivery.
To cancel, contact us by email or phone with your order number and request.
2. Returns Eligibility
All returns must be requested within 30 days of receiving your order. To qualify:
Items must be unused, unopened, and in original packaging.
All accessories, labels, and inserts must be included.
Items showing signs of use, damage, or tampering cannot be refunded.
3. Restocking Fee
A 15% restocking fee applies to all eligible returns. This covers inspection, processing, and repackaging.
4. Return Shipping
Customers are responsible for return shipping costs and assume all risk during transit.
We recommend using a trackable and insured service. Lost or damaged items in transit will not qualify for a refund.
5. Non-Returnable Items
For safety and hygiene reasons, certain items cannot be returned, including but not limited to:
Perishables or consumables
Personal care items
Products marked as Final Sale
6. Refunds
Once returned goods are received and inspected, we will issue a refund to your original payment method.
Please allow 7–10 business days for processing after approval.
7. Contact Us
Questions about this policy? Reach us at the contact information provided on our official website.
This policy may be updated without prior notice. Please refer to our site for the most current version.