Refund And Returns Policy
Refund and Returns Policy for IslandHerbz.com (as of July 19, 2023):
Order Cancellation: Customers have the right to cancel their orders within 30 days of receiving the goods. To initiate the cancellation process, you must inform us through a clear statement via email or phone. Please make sure to include your order details and reason for cancellation.
Returned Goods: If you wish to return a product, it must be done within 30 days of receiving the order. To be eligible for a refund, the returned goods must meet the following conditions:
- The item must be in its original packaging.
- The product should be unused and in the same condition as you received it.
- Any accessories, tags, or labels that came with the product must be included.
Restocking Fee: Please note that a 15% re-stocking fee will be applied to all returns. This fee helps cover the cost of inspecting, processing, and restocking the product.
Return Shipping: Customers are responsible for the cost and risk associated with returning the goods. We recommend using an insured and trackable mail service to ensure the safe return of the products. In case the returned item gets lost or damaged during transit, we won’t be able to process the refund.
Non-Returnable Items: Certain items are not eligible for returns due to health and safety reasons. These items include, but are not limited to, perishable goods, food items, and personal care products. Please ensure that you check the product’s eligibility for return before making a purchase.
Refund Process: Once we receive the returned goods and verify that they meet the specified conditions, we will initiate the refund process. The refund will be issued to the original payment method used during the purchase. Please allow up to 7-10 business days for the refund to reflect in your account.
Contact Information: If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to reach out to our customer support team. You can contact us through the provided email or phone number on our website.
Please be aware that this policy is subject to change without prior notice. For the most up-to-date information, please refer to our official Refund and Returns Policy page on our website